ximnet
Digital Agency in Malaysia | www.ximnet.com.my
XIMNET — Digital Agency — An illustration of The Leaning Tower of Teluk Intan, Perak, Malaysia
An illustration of The Leaning Tower of Teluk Intan, Perak, Malaysia

Clustering

Clustering is categorized under unsupervised learning, which forms the niche part of machine learning. Unlike supervised learning which is more common in most common machine learning study, classification tasks learn from the provided labeled data and makes class predictions. However, this does not cause the clustering method to be less…

An illustration of Tusan Beach’s famous ‘Horse Head Drinking Water’ located in Sarawak, Malaysia
An illustration of Tusan Beach’s famous ‘Horse Head Drinking Water’ located in Sarawak, Malaysia

Fast and easy update

Once we have the AI Chatbot up, running and trained, most customers would probably just want to update the responses of their AI chatbot fast. For those basic questions and answers type of conversations, we use Microsoft Excel and upload them into Microsoft QnA Maker.

The chatbot trainer can then…

An illustration of the Eight Dome Mosque in Terengganu, Malaysia

Whenever AI Chatbots come into the picture, you’ll inevitably hear the golden three words: Natural Language Processing (NLP). On the surface, the words seem self-explanatory: Since our computers speak a fairly unnatural language consisting of 1’s and 0’s, it’s going to have to do some processing to understand us.

But…

XIMNET — Digital Agency — An illustration of Bajau Laut or Sea Gypsies floating villages near Mabul Island, Malaysia
An illustration of Bajau Laut or Sea Gypsies floating villages near Mabul Island, Malaysia

Most businesses are aware of how fast AI Chatbot industry is growing and how what first looked like a tech fad has moved on to becoming a promising tool to deliver real results. In fact, AI chatbots have successfully taken over basic customer service tasks in recent years.

An illustration of Penang Hill, also known as the first colonial hill station developed in Peninsular Malaysia

To improve the response accuracy of our AI Chatbot, we should use an NLP such as Microsoft LUIS. What is NLP, you might ask. According to Wikipedia:

NLP (Natural language processing) is a subfield of linguistics, computer science, and artificial intelligence concerned with the interactions between computers and human language…

XIMNET — Digital Agency — An illustration of MnM Home Whimsical Houses located in Kedah, Malaysia
An illustration of MnM Home Whimsical Houses located in Kedah, Malaysia

Background

Artificial Intelligence (AI) and Machine Learning courses often get started by introducing the basics of data science to new learners, namely supervised and unsupervised learning.

Supervised learning is an approach that is defined by its usage of labeled data. These data are responsible for “supervising” the algorithm in classifying the…

XIMNET — Digital Agency — an illustration of the highest mountain in Malaysia, Mount Kinabalu
An illustration of the highest mountain in Borneo and Malaysia, Mount Kinabalu

While AI Chatbot is one of the trending technologies most businesses are taking up, the complexities are not addressed in depth. Many chatbots fail due to the lack of awareness of their limitations.

Why exactly are AI Chatbots failing? We have put them into a few main reasons here:

Doing Too Much

Overly…

An illustration of one of the major rice producing areas of Malaysia, Sekinchan

To improve our chatbot quality, we do not stop at a basic QNA Chatbot or a menu-driven chatbot. We need a technology to predict users’ overall intent and extract detailed information at the same time. This is when Microsoft Language Understanding (LUIS) comes into picture when building an AI Chatbot.

XIMNET — Digital Agency — an illustration of one of the most iconic attractions in Cameron Highlands, BOH Tea Centre, Malaysia
An illustration of BOH Tea Centre, Cameron Highlands, Malaysia

Background

Artificial Intelligence, AI is a branch of computer science that creates intelligent machines to behave, learn or even think like an actual human being. Back in the 1950s, Turing Test, or formerly known as the imitation game was introduced by famous Mathematician Alan Turing, which allow the world to catch…

ximnet

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store